Terms of Service

1. About SnoGo

SnoGo (snogo.pro) is an online marketplace that connects homeowners and businesses ("Customers") with independent snow removal providers ("Pros"), from neighborhood shovelers to plow-truck operators. SnoGo is operated by Roofus Ventures, PO Box 105, Lindsborg, KS 67456 ("we" or "us"). SnoGo is not a snow removal company. Pros are independent contractors, not employees or agents of SnoGo.

2. Eligibility

Customers and pros must be at least 18 years old.

3. Accounts

You are responsible for keeping your login secure, for all activity under your account, and for keeping your information accurate and up to date.

4. Booking a job

Customers describe the property and the areas to clear. Pros set or accept the price before a job is confirmed. Customers must give accurate information and mark or disclose obstacles such as curbs, landscaping, irrigation heads, vehicles, steps and surface hazards.

5. Payments and fees

Prices shown before booking include the Pro's rate and SnoGo's service fee. Payments are processed by our payment provider and released to the Pro after the job is marked complete. Tips are optional and go entirely to the Pro. Payments for jobs found through SnoGo must be made through SnoGo.

6. Weather, cancellations and refunds

Snow events are unpredictable, so jobs may be delayed or rescheduled for safety. Customers may cancel without charge before a Pro starts traveling to the job. If a Pro cancels or does not show up, the Customer is refunded in full. Disputes about job quality should be reported within 24 hours through the app.

7. Ice and slip-and-fall

Snow removal does not guarantee a surface free of snow or ice. Conditions can change quickly after a job, including refreezing, drifting and new snowfall. Property owners and managers remain responsible for monitoring conditions and for de-icing, salting and warning visitors about hazards, unless a separate written agreement says otherwise.

8. Property damage

Pros are responsible for using reasonable care. Customers must report any damage caused during a job within 48 hours, with photos, through the app. SnoGo will help Customers and Pros communicate but does not pay for or guarantee repairs, and is not responsible for damage to items that were not disclosed or were hidden under snow.

9. Conduct

Harassment, discrimination, fraud, unsafe work practices, and arranging jobs outside SnoGo to avoid fees are not allowed and may lead to removal from the platform.

10. Pros and insurance

Pros on SnoGo are independent contractors, not employees or agents of SnoGo. They choose which jobs to accept and how to do the work. Before taking their first job, every pro must be 18 or older and have their identity verified through our payment provider, Stripe. We do not run background checks unless a pro's profile says so. Only pros in the Plow Truck tier must carry liability insurance of at least $1M per claim and $2M per year (plow trucks also need auto coverage that includes plowing for hire), and those profiles show an "Insured" badge once we have their certificate on file. Other pros are not insured through us. Your homeowner's or renter's insurance may cover injuries or damage on your property, so check your policy.

11. Liability

SnoGo provides the platform "as is". Pros are responsible for their own work and conduct. To the maximum extent permitted by law, SnoGo is not liable for injuries, property damage or other losses arising from any job or interaction between users, and our total liability to you is limited to the fees SnoGo received from you in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for gross negligence or willful misconduct.

12. Changes and contact

We may update these terms. If we make material changes we will notify account holders before they take effect. Questions: info@roofusventures.com or write to PO Box 105, Lindsborg, KS 67456. These terms are governed by the laws of the State of Kansas.