Privacy Policy

1. Information we collect

Account details (name, email, phone, role), service addresses and property notes, photos you upload, job history, messages sent through SnoGo, Pro profile and equipment details, approximate location while a Pro is on a job, payment and payout information handled by our payment provider, and basic device and usage data.

2. How we use it

To match Customers with nearby Pros, schedule and complete jobs, process payments and payouts, send job updates and alerts, provide support, keep the platform safe and meet legal obligations. If you apply to be a Pro or join the Snow Pass waitlist before launch, we use what you send us (name, email, phone, town, equipment or property type, and any notes you add) to review your application and to email you when SnoGo or Snow Pass opens.

3. What we share

When a job is booked, the Pro sees the service address, job details and the Customer's first name, and the Customer sees the Pro's profile. We share data with service providers that help us run SnoGo (such as hosting, maps, payments and messaging) and when the law requires it. Pros' identity details are sent to our payment provider, Stripe, for verification. We do not sell your personal information.

4. Payments

Card and bank details are collected and stored by our payment provider, not by SnoGo.

5. Retention

We keep your information while your account is active and as needed for payments, tax, safety and legal requirements. If you apply to be a Pro or join the Snow Pass waitlist and don’t go on to use SnoGo, we delete what you sent within 12 months after SnoGo opens. Email info@roofusventures.com to have it deleted sooner.

6. Your choices

You can update your profile at any time, turn off non-essential notifications, and ask us to access, correct or delete your personal information by emailing info@roofusventures.com, subject to legal requirements.

7. Security

We use reasonable safeguards to protect your information, but no system is completely secure.

8. Children

SnoGo is not intended for anyone under 18.

9. Site visits

We count visits with our own simple counter. It saves a random ID in your browser (not a cookie) and records the page you view, the site that sent you, any campaign tags in the link, and whether you’re on a phone, tablet or computer. We don’t store your name or email with it, we don’t use your IP address to identify you, and we don’t sell or share this data or use it for ads. You can remove the ID any time by clearing this site’s data in your browser.

10. Changes

We may update this policy and will change the date above when we do. Questions: info@roofusventures.com.